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You Stay in Control
No substitutions are made without your approval unless you’ve given us instructions in advance. If you’re unavailable, we follow the substitution rules saved to your service profile—most comparable item, your specified price range, or no substitution. No random replacements. No guessing.
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Store-Price Transparency
You pay the price charged by the retailer at checkout. CARTNER does not add a merchandise markup.
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In-Store Deal Awareness
We can flag eligible doorbusters, quantity savings, manager specials and store-only promotions while we shop.
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Quality You Can Trust
Fresh and quality-sensitive items are selected with care and issues are communicated in real time.
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Eligible Returns
When retailer policy allows, we can coordinate qualifying returns or exchanges so you don’t make another trip.
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Recurring Restocking
Set recurring shopping and delivery so your home or business stays stocked.
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Consistent Service
Your saved service profile helps deliver a familiar standard instead of starting from zero every time.
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Expanded Procurement
One store being out doesn’t have to end the search. Expanded Procurement can be built into your CARTNER service plan, giving us the flexibility to seek requested items at additional nearby retailers or locations when practical. If the exact item still can’t be located, we follow your saved substitution and approval instructions.
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Satisfaction Check
Every delivery is accounted for from checkout to handoff. When you’re available, your order is reviewed with you at delivery, and you sign off to confirm everything received matches your order. If you’re unavailable, your Cartner rescans each delivered item at drop-off and photographs the completed delivery, creating a documented handoff record. This final verification confirms that items purchased at the store are present at delivery.
Scanned. Verified. Documented. Delivered.